Media Crisis Management

How to avoid making a drama out of a crisis

WHEN THINGS GO WRONG…

You need a team you can trust

CGM has many years of media and communications experience at the highest level.

We’re an agency you can trust to shape your crisis comms strategy and steer you through a media crisis if one occurs.

Our team can help you shape a pre-prepared media crisis plan, show you and your colleagues how to handle key aspects of a crisis – and we can be on hand to provide support if a crisis happens that can harm the reputation of your business.

WHAT THEY SAY

“CGM are experienced media experts who have worked closely with me to improve my communication skills and provided solid support to advise me on my entrepreneurial decision-making. They have taken our profile to the next level.”

Pam Easen, chief executive, H1 Healthcare

OUR CRISIS COMMS SERVICE

PLANNING – CGM will help you shape a proactive media crisis plan so your team knows what to do, say and react.

MANAGEMENT – We can step in to manage all media aspects of a crisis so your team can focus on the crisis itself. This includes handling media enquiries, preparing holding statements, media releases and other communications and coaching your spokespeople to make calm, confident and coherent statements.

REVIEW – When the crisis has calmed down, we’ll review what happened and offer recommendations for the future.

MEDIA CRISIS TRAINING DAYS

CGM can shape a bespoke media crisis training day to help you plan and prepare to manage a media crisis that will meet the specific challenges of your business. This will include:

– Working on a variety of crisis scenarios that could affect your business and show you how to handle them from start to finish.

– Preparing your team for media interviews and how to release information into the public domain.

– Investigating ways to turn a negative situation into a positive one

You can also attend our media crisis and reputation management training course.